FREQUENTLY ASKED QUESTIONS
What is included in a membership?
Membership includes 24/7 access to an incredible catalog of videos and courses
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers. Please also clear your caches & cookies on your chosen browser.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
Can I access Modern Movement Online via a mobile app?
How do I cancel?
If you don’t want to continue, you can cancel your membership at any time within your account under billing. Please note that there aren’t refunds for partially unused membership periods.
Still have a question for us?
If you are still looking for your answer, please reach out! Drop us an email at hello@modernmovement.com.au
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